Frequently Asked Questions
Find answers to the most common questions about our products, shipping, and policies.
How do I place an order?
Browse our product catalog, add items to your cart, and proceed to checkout. You can pay securely with credit/debit cards via Stripe.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe integration.
How long does shipping take?
Standard shipping takes 5-7 business days within the US. Express shipping is 2-3 business days. International orders take 7-14 business days.
Can I return or exchange a product?
Yes! We offer a 30-day return policy for physical products in original condition. Digital products and custom designs are non-refundable.
Do you ship internationally?
Yes, we ship to the US, Canada, Mexico, UK, Germany, France, and Spain. More countries are being added regularly.
How do I use the Design Studio?
Navigate to the Design Studio from the main menu. Choose a product type (business card, flyer, poster, etc.), and use our built-in editor to create your custom design. Export as PDF for print or PNG/JPG for digital use.
Are digital products delivered instantly?
Yes, digital products and software licenses are delivered via email immediately after purchase.
How do I contact support?
You can reach us via our Contact page or email shop@tantia.tech. We respond within 24 hours on business days.